General
This site is owned by Live2u Limited
The purpose of this website is to :
1) Show live video broadcasts (livestreaming)
2) Show video clips (on demand)

Ordering
Purchasing from this website is called an Order and will be completed once checkout proceeds through the secure payment system. We use the payment gateway services of Direct Payment Solutions (DPS). Please see their privacy policy for more information. We process credit card payments via a secure DPS hosted platform. http://www.paymentexpress.com/about/about_paymentexpress/privacy_policy.html

An automatic e-mail confirmation of the Order will be sent to the customer's registered email address.

Live2u Limited reserves the right to review and/or to cancel Orders containing information that cannot be verified.
Live2u Limited reserves the right to refuse or cancel any order when

(a) products are unavailable for any reason;
(b) an order placed through the site has not been received by Live2u Limiteds for any reason;
(c) full payment for the order has not been received by Live2u Limited from the customer;
(d) order received that may be involved in any fraudulent activity - any such involvement detected, Live2u Limited will forward information to the fraud prevention merchant services and will undergo a fraud investigation which may also involve police investigation.

Whilst Concept Video Productions will use all reasonable care and consideration to ensure that the ordering from the site will be available, accurate and error free, Concept Video Productions will not be responsible or liable in any way for any interruption or discontinuance of any or all of the functionality of the site, including, without limitation, the on-line ordering and lay-by facility.

Prices, Tax & Duties
All prices shown on the website are in NZ dollars (NZD$) and are inclusive of Goods and Services Tax (GST).

The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order will be accepted and honored as correct.

Payment Terms and Security
This website accepts major credit cards (Visa and Mastercard). The name and address provided in the billing details should match the information as they appear on credit card holder's statement. If not, we cannot process the order.

If the credit card is declined during the order processing, customer will be notified immediately and/or by telephone within 48 hours. An order will NOT be sent unless the credit card number or details entered is authorised.

At Concept Video Productions we take care to make our website as secure as possible. All credit card transactions on this site are processed using a secure online payment with Direct Payment Solutions (DPS) http://www.paymentexpress.com

We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.

Concept Video Productions does not hold any credit card details or information on our website nor in any other form. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

Cancellation of orders
If customers would like to cancel an order, Live2u Limited requests to be immediately notified within 24 hours of placing the online order.
Requests can be sent to . Requests for cancellation will be considered on a case-by-case basis and Live2u Limited  will exercise its sole discretion in determining whether an order placed through the site may be cancelled.

Delivery Information
We try our best to process your order, package it and get it on a courier as soon as possible. Reality is, it may take 3-5 days for your order to be delivered to your door. We rely on couriers to do their part also. Sometimes the courier company delay the delivery of your order, we are not responsible for this - but we do our best to ensure they have all the information they require to deliver it to you. Please note that a very small number of orders require extra processing time for various reasons.

Currently, all New Zealand orders are shipped through Post Haste or NZ Post.

Deliveries are made Monday through Friday only.

PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

Returns, Exchanges and Refunds
Live2u Limited wants to ensure that you are completely satisfied with your purchase. Should you wish to facilitate a return or exchange please contact us within three days of receiving the item and inform us you are returning it. Please note we are also unable to refund sale or discounted items, we are however happy to exchange if you contact us within the above time frame. We will not accept returns or exchanges for final reductions in the sale. All returns for any particular order will be returned at the buyers own cost. Once the order has been received by us it will undergo a quality control check.
Should you receive a faulty product please contact us immediately and will then advise you on the correct procedure and address for returning the product.

Receiving a Refund
Refunds will be made within 30 days of the item been received and passing our quality control check. All undamaged, correctly returned products will be credited to the original purchaser's credit card. It is advised that you check items thoroughly upon collection before disposing of any original packaging.

Live2u Limited reserves the right to amend this policy, in accordance with current NZ legislation.

If you have any queries about the about please Contact us.